Take the Work Out of Shopping
MotionCX retail solutions deliver a more unified, seamless experience that exceeds customer expectations and drives loyalty.
Deliver Omnichannel Engagement
Customers can engage with your brand anywhere, anytime with omnichannel support that reduces friction at every stage of the shopping experience.
Assist Agents with AI
Help online shoppers get questions answered, schedule a callback, and resolve issues faster with the power of AI chatbots and virtual agents.
Automate WISMO Communications
Reduce agent handling time and streamline order-related communications with automated email and SMS updates.
Personalize Shopping Experiences
Give agents real-time access to customer data such as purchase history and customer preferences to tailor experiences, boost conversion, and identify up-selling opportunities.
Make Informed Decisions
Generate data visualizations to provide leadership with insights into customer behaviors and agent performance.
Prioritize Customer Responses
Empower agents to prioritize conversations and manage queues based on customer lifetime value, history, and more.
Empower Agents to Impress Customers
MotionCX is a cloud-enabled solution that provides in-the-moment context agents need to deliver more personalized, memorable shopping experiences — even if they are working from home.
Unified Customer View
Agents can access a customer’s full profile within a single view, regardless of the channels customers choose
AI and Knowledgebase
AI-powered virtual agents pull from customer knowledgebase in real time, helping agents resolve issues faster
Upsell and Cross-sell
Personalize experiences and identify upsell and cross-sell opportunities based on historical customer data
AI and Automation
Deliver seamless experiences with AI bots that get smarter over time, enabling them to handle routine, repetitive tasks.
Omnichannel Routing
Enable customers to quickly connect to agents who understand their issues and have solutions ready.
CRM
Track every customer interaction and provide omnichannel support that takes customer history, behavior, and channel preferences into account.
Realize the power of a more intelligent, intuitive, and unified customer experience.
