MotionCX was built by experts with decades of contact center experience, which is why our solution is
flexible enough to accommodate different work styles, channels, industries, and customer profiles.
We started in one of the most challenging operating environments there is: managing a high-volume BPO contact center company. After recognizing gaps in our clients’ toolsets, we mapped out a plan to fill them, resulting in the nascent version of MotionCX, which focused on CRM and case management tools. Our platform went through large-scale production testing with several name-brand retailers before incorporating as MotionCX, Inc. in 2020.
Today, we help customers in a wide range of industries unify their customer channels, personalize contact center support, and leverage AI for better, faster results now and in the future.
Today’s customers want immediate access to experts who can guide them toward a solution regardless of whether they call,
email, text, or use chat. MotionCX delivers with anywhere, anytime, omnichannel support that reduces friction at every stage of