MotionCX empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single view and leverage AI guided workflows to meet their needs.
Reduce your costs and provide personalized service with AI-driven chat bots that assist agents and empower customers to resolve issues faster.
Track every customer interaction, prioritize follow-up actions, and gain expert insights to improve CX and keep your business growing.
Handle voice, chat, email, and more with a powerful, yet easy-to-use visual workflow engine that can make decisions based on each customer’s unique history.
Leverage customer data and over 200 app integrations to gain deeper insights. No more asking your customers the same questions over and over.
Learn how MotionCX can help transform your contact center
into a modern engagement center.
Seamlessly enable customer communications across new channels. Agents can send
notifications and confirmations through social apps and SMS and easily
integrate with additional or new channels in the future.
MotionCX experts take a consultative approach to help you decide which tools to
deploy now and how those tools can evolve to scale with you into the future. No matter
your stage of digital transformation, MotionCX Expert Support helps you go from
crawling to walking to running — and we stay by your side the entire way. Here’s how:
Conduct discovery sessions to uncover your customer experience management needs, business goals, and challenges
Apply industry expertise and implement appropriate tools to streamline complex processes
Create a growth plan to monitor, measure, and maintain a robust CX that will continue to evolve with you
MotionCX is built to help you seamlessly engage with customers through the channels and devices they use every day.
MotionCX is fully customizable and configurable for agents, and it can be integrated with your existing systems and software.
Our low-risk, omnichannel platform is proven to optimize customer experience management and processes and drive ROI.
Security is not an added feature — it’s a guarantee to ensure uptime, high performance, and strict management of sensitive information.
MotionCX harnesses the power of Microsoft Power BI to generate hundreds of data visualizations that provide leadership with customer insights and information about agent performance.