Customer Experience Made Simple
MotionCX Platform
MotionCX empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single view and leverage AI guided workflows to meet their needs.
Maximize Agent Efficiency
AI-Powered Self-Service
Reduce your costs and provide personalized service with AI-driven chat bots that assist agents and empower customers to resolve issues faster.
Case Management
Track every customer interaction, prioritize follow-up actions, and gain expert insights to improve CX and keep your business growing.
Omnichannel Routing
Handle voice, chat, email, and more with a powerful, yet easy-to-use visual workflow engine that can make decisions based on each customer’s unique history.
Data-Driven Experiences
Leverage customer data and over 200 app integrations to gain deeper insights. No more asking your customers the same questions over and over.
Streamline CX with AI
MotionCX’s AI-powered solutions help reduce agent handling time and expedite customer resolution while learning your customer’s behavior over time.
Enable self service for customers with intelligent dialog trees and multi-step FAQs. Natural Language Understanding (NLU) helps bots understand your customer’s intention even if text or chat messages have errors.
Agents can access robust knowledgebases to get the answers they need to resolve issues quickly.
A CX Platform That Grows with You
MotionCX experts take a consultative approach to help you decide which tools to
deploy now and how those tools can evolve to scale with you into the future. No matter
your stage of digital transformation, MotionCX Expert Support helps you go from
crawling to walking to running — and we stay by your side the entire way. Here’s how:
Discover
Conduct discovery sessions to uncover your customer experience management needs, business goals, and challenges
Implement
Apply industry expertise and implement appropriate tools to streamline complex processes
Grow
Create a growth plan to monitor, measure, and maintain a robust CX that will continue to evolve with you
Why MotionCX?
MotionCX is built to help you seamlessly engage with customers through the channels and devices they use every day.
MotionCX is fully customizable and configurable for agents, and it can be integrated with your existing systems and software.
Our low-risk, omnichannel platform is proven to optimize customer experience management and processes and drive ROI.
Security is not an added feature — it’s a guarantee to ensure uptime, high performance, and strict management of sensitive information.
MotionCX harnesses the power of Microsoft Power BI to generate hundreds of data visualizations that provide leadership with customer insights and information about agent performance.
Realize the power of a more intelligent, intuitive, and unified customer experience.
