Improve the Health of Patient Relationships
Create a patient-centered contact center that puts people before processes. The MotionCX platform is a cloud-enabled, omnichannel solution that uses AI and chatbots to understand what your patient needs, empower healthcare representatives to focus on compassionate communication, and ensure HIPAA compliant security.
Channels Patients Prefer
Whether patients email, text, call, or use chat, your healthcare agents will have one, unified view of their profile and past communications, so they can provide more personalized service that lets patients know you care.
Automate Communications
Send important and timely messages to remind patients of upcoming appointments and care instructions. Provide automatic callback options so patients are never stuck on hold.
Personalize Experiences
Giving agents real-time access to patient profiles directly from your CRM helps them better understand what patients need, so they can provide more personalized support.
Data-driven Improvement
Generate hundreds of data visualizations to provide leadership with patient insights and information about agent performance.
Stay HIPAA Compliant
Ensure peace of mind when you connect patients to healthcare providers through a HIPAA-compliant, omnichannel platform.
Empower Patients and Assist Agents with AI
MotionCX chatbots and virtual agents route patients to the appropriate department and even allow them to self-serve, freeing up your staff for more urgent issues.
Better, Faster, More Integrated Support
Customers love the convenience and speed of connecting via their channel of choice. Agents love having a single view to resolve inquiries efficiently. MotionCX makes it possible for everyone.
AI-powered Routing
AI-powered routing ensures patients are connected to the right person or department from the start
Unified Patient Profiles
Unified patient profiles give agents the background information they need to provide compassionate support, regardless of the channels patients choose
AI and Knowledgebase
AI and knowledgebases help agents resolve patient issues faster
AI and Automation
Deliver seamless patient experiences with AI bots that get smarter over time, enabling them to handle routine tasks.
CRM
Track every patient interaction and provide omnichannel support that takes patient history, behavior, and channel preferences into account.
Omnichannel Routing
Enable patients to quickly connect with agents across the channels they prefer, when it’s most convenient for them.
Realize the power of a more intelligent, intuitive, and unified customer experience.
