Customers are more tech-savvy than ever, and they expect the businesses they frequent to keep up. Traditional centers can’t deliver the intelligent, integrated, omnichannel CX they demand. The MotionCX platform is designed to help companies evolve their customer engagement centers regardless of their stage of digital transformation.
The cloud-enabled MotionCX platform gives agents the flexibility to work from anywhere while making sure they have the tools they need to succeed. Our AI-supported customer view gives agents a complete picture of their customers, including contact and purchase histories, empowering them to skip past questions they should already know the answers to so they can deliver a personalized, memorable customer experience.
Seamless engagement with customers within a single view, regardless of the channels they choose
MotionCX experts will help you map out a plan that can take you from crawling to walking to running—and
we’ll stay by your side at every stage. Every implementation we suggest includes a growth plan for
monitoring, measuring, and maintaining a robust, next-generation customer experience environment now and in the future.
Improve agent efficiency by providing a unified agent desktop that reduces the need to switch between multiple applications and gives full access to customer history.