Company Overview

About MotionCX

Future-ready Contact Center Solutions from CX Experts

MotionCX was built by experts with decades of contact center experience, which is why our solution is flexible enough to accommodate different work styles, channels, industries, and customer profiles.

A History Rooted in CX

We started in one of the most challenging operating environments there is: a BPO contact center company called ContactUS Communications. After recognizing gaps in our clients’ toolsets, we mapped out a plan to fill them, resulting in the nascent version of MotionCX, which focused on CRM and case management tools. Our leaders went through large-scale production testing for several name-brand retailers before splitting off from ContactUS and incorporating as MotionCX, Inc. in 2020.

Today, we help customers in a wide range of industries unify their customer channels, personalize contact center support, and leverage AI for better, faster results today and in the future.

Our Leaders Are Also Leaders in the Field of Contact Center Management

Raymond Bohac Chief Executive Officer
Raymond Bohac Chief Executive Officer
Matt Madzia Head of Product
Matt Madzia Head of Product
Matthew Garrett Head of Architecture
Matthew Garrett Head of Architecture
Rick Daley VP of Delivery
Rick Daley VP of Delivery


Learn More About Leadership

We Let Customer Preferences Lead the Way

Today’s customers want immediate access to experts who can guide them toward a solution regardless of whether they call, email, text, or use chat. MotionCX delivers with anywhere, anytime, omnichannel support that reduces friction at every stage of their journey.

Built to Fit Your Business

MotionCX is fully customizable and configurable and can be integrated with your existing systems and software, enabling you to optimize processes, track your successes, and gather the valuable intelligence you need to transform your customer service operations into a future-ready contact center.

Business Reporting

MotionCX harnesses the power of Microsoft Power BI to generate data visualizations that provide leadership with customer insights and information about agent performance.

Proven Performance

Our low-risk, omnichannel CX platform is proven to optimize customer experience management and processes and drive ROI.

Advanced Security

Security is not an added feature; it’s a guarantee to ensure uptime, high performance, and strict management of sensitive information.

Set a Faster, Better CX in Motion

Realize the power of a more intelligent, intuitive, and unified customer experience.

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