Company Overview
About MotionCX
Future-ready Contact Center Solutions from CX Experts
MotionCX was built by experts with decades of contact center experience, which is why our solution is flexible enough to accommodate different work styles, channels, industries, and customer profiles.
A History Rooted in CX
We started in one of the most challenging operating environments there is: a BPO contact center company called ContactUS Communications. After recognizing gaps in our clients’ toolsets, we mapped out a plan to fill them, resulting in the nascent version of MotionCX, which focused on CRM and case management tools. Our leaders went through large-scale production testing for several name-brand retailers before splitting off from ContactUS and incorporating as MotionCX, Inc. in 2020.
Today, we help customers in a wide range of industries unify their customer channels, personalize contact center support, and leverage AI for better, faster results today and in the future.
Our Leaders Are Also Leaders in the Field of Contact Center Management
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Learn More About Leadership
We Let Customer Preferences Lead the Way
Today’s customers want immediate access to experts who can guide them toward a solution regardless of whether they call, email, text, or use chat. MotionCX delivers with anywhere, anytime, omnichannel support that reduces friction at every stage of their journey.
Built to Fit Your Business
MotionCX is fully customizable and configurable and can be integrated with your existing systems and software, enabling you to optimize processes, track your successes, and gather the valuable intelligence you need to transform your customer service operations into a future-ready contact center.
Business Reporting
MotionCX harnesses the power of Microsoft Power BI to generate data visualizations that provide leadership with customer insights and information about agent performance.
Proven Performance
Our low-risk, omnichannel CX platform is proven to optimize customer experience management and processes and drive ROI.
Advanced Security
Security is not an added feature; it’s a guarantee to ensure uptime, high performance, and strict management of sensitive information.
Set a Faster, Better CX in Motion
Realize the power of a more intelligent, intuitive, and unified customer experience.
